§ 1 Preliminary Provisions.
1. Wolf Love online store, available at www.wolflove.eu.
2. These regulations are addressed to Consumers and define the rules and procedure for concluding a Distance Sales Agreement with the Consumer via the Store.
§ 2 Definitions.
1. Consumer – a natural person concluding a contract with the Seller as part of the Store, the subject of which is not directly related to its business or professional activity.
2. Seller – V C LLT Company, 3680 Wilshire Blvd Ste P04-1003, CA 90010 Los Angeles, Ein 37-2017398
3. Customer – any entity making purchases via the Store.
4. Entrepreneur – a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store.
5. Store – an online store run by the Seller at the Internet address www.wolflove.pl
6. Distance contract – a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties,
with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Regulations – these Regulations of the Store.
8. Order – Customer’s declaration of intent submitted via the Order Form and aimed directly at concluding a Product Sales Agreement or Products with the Seller.
9. Account – the customer’s account in the Store, it collects data provided by the Customer and information about Orders placed by him in the Store.
10. Registration form – a form available in the Store that allows you to create an Account.
11. Order form – an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Basket and specifying the terms of the Sales Agreement, including the method of delivery and payment.
12. Cart – an element of the Store’s software, in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the quantity of products.
13. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
14. Sales Agreement – a Product sales agreement concluded or concluded between the Customer
and the Seller via the Online Store.
§ 3 Contact with the Store.
1. Seller’s e-mail address: office@wolflove.eu
2. The Customer may communicate with the Seller using the e-mail addresses provided in this paragraph.
§ 4 Account.
1. To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are necessary:
a. terminal device with access to the Internet and a web browser
b. an active e-mail account (e-mail),
c. enabled cookies,
d. FlashPlayer installed.
2. To set up an account, it is necessary to fill out the contact form with the Customer’s personal data. Each account is assigned an individual login and password. Creating an account is voluntary and optional.
3. The customer undertakes not to provide third parties with the data used to log in to the online store.
4. The advantage of having an account is the ability to check purchase history, participate in competitions, and receive newsletters.
§ 5 General information.
1. The Seller, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions in the functioning of the Store, caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
2. Browsing the Store’s assortment does not require creating an Account. Placing orders by the Customer for Products in the Store’s assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the execution of the Order without creating an Account.
3. The prices given in the Store are given in euros and dollars and are gross prices.
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including charges for transport, delivery and postal services), about which the Customer is informed on the Store’s website when placing the Order, including in at the time of expressing the will to bind.
§ 6 Setting up an Account in the Store.
1. To set up an Account in the Store, you must complete the Registration Form. It is necessary to provide the following e-mail details.
2. Setting up an Account in the Store is free.
3. Logging into the Account is done by entering the login and password set in the Registration Form.
4. The Customer may at any time, without giving a reason and without incurring any fees, delete the Account by sending a relevant request to the Seller via e-mail
§ 7 Order submission rules.
In order to place an Order, you must:
1. log in to the Store (optional);
2. select the Product being the subject of the Order, and then click the “Add to Cart” button (or equivalent);
3. log in or use the option of placing an Order without registration;
4. if the option of placing an Order without registration has been selected – fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), if different from the details of the recipient of the Order,
5. click the “Order and pay” button and confirm the order by clicking on the link sent in the e-mail,
6. choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period.
§ 8 Offered delivery and payment methods.
1. The Customer may use the following methods of delivery or collection of the ordered Product:
a. courier delivery
b. delivery to a parcel locker
2. The customer may use the following payment methods:
a. Cash on delivery,
b. Payment by traditional transfer to the Seller’s account,
c. Electronic payments – Stripe.com, paypal.com
3. Detailed information on delivery methods and acceptable payment methods can be found on the Store’s website.
§ 9 Performance of the sales contract.
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.
2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for implementation takes place by sending the appropriate e-mail to the Customer by the Seller to the Customer’s e-mail address provided when placing the Order, which contains at least the Seller’s statement on receipt of the Order and its acceptance for implementation and confirmation of the conclusion of the Sales Agreement. Upon receipt of the above e-mail by the Customer, a Sales Agreement is concluded between the Customer and the Seller.
3. If the Customer chooses:
a. payment by bank transfer, electronic payment or payment by credit card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Sales Agreement – otherwise the order will be cancelled.
b. cash on delivery upon receipt of the shipment, the Customer is obliged to make the payment upon receipt of the shipment.
4. The seller is not responsible for extending the delivery date due to untimely operation of the courier or postal company.
5. The beginning of the period of delivery of the Product to the Customer is counted as follows:
a. If the Customer chooses the method of payment by bank transfer, electronic payment or payment card – from the date of posting the amount due on the Seller’s bank account.
b. If the Customer chooses the method of payment on delivery – from the next business day from the date of conclusion of the Sales Agreement.
6. Product delivery takes place all over the world.
7. Delivery of the Product to the Customer is payable, unless the Sales Agreement provides otherwise. Product delivery costs (including charges for transport, delivery and postal services) are indicated to the Customer on the Online Store website when placing the Order, including when the Customer expresses his will to be bound by the Sales Agreement.
§ 10 Right to withdraw from the contract.
1. The consumer may withdraw from the Sales Agreement within 14 days without giving any reason. Wolf Love informs that the exception are products from the “PERSONALIZATION” category, on which the customer has the choice of placing fully personalized content in the form of engraving (the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to meet his individual needs), to the customer for products with this category is not entitled to withdraw from a distance or off-premises contract without giving a reason, pursuant to art. 27 of the Act of May 30, 2014 on consumer rights. Legal basis: art. 38 point 3 of the Act of 30 May 2014 on consumer rights.
2. The period specified in par. 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.
3. The consumer may withdraw from the Agreement by submitting a declaration of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawing from the Agreement, it is enough for the Consumer to send a statement before the expiry of this period.
4. The statement should be sent electronically by sending the statement to the Seller’s e-mail address or by attaching the return form (available in the RETURN tab on the store’s website).
5. If the Consumer sends a statement electronically, the Seller shall immediately send the Consumer to the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
6. Effects of withdrawing from the Agreement:
a. In the event of withdrawal from the Agreement concluded remotely, the Agreement is considered not concluded.
b. In the event of withdrawal from the Agreement, the Seller returns to the Consumer immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Agreement, all payments made by him, except for the costs of delivering the order (delivery fee).
c. The Seller will refund the payment to the bank account number indicated in the form by the Consumer.
d. The Seller may withhold the return of the payment until receiving the Product back.
e. The Consumer should return the Product to the Seller’s address provided in these Regulations immediately, no later than 14 days from the date on which he informed the Seller about the withdrawal from the Agreement. The deadline will be met if the Consumer sends back the Product before the expiry of the 14-day period.
f. The consumer bears the direct cost of returning the Product.
g. The consumer is responsible for the decrease in the value of the Product resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the Product.
§ 11 Complaint and warranty.
1. The Sales Agreement covers new Products.
2. The Seller is obliged to provide the Customer with an item free from defects.
3. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code.
4. A complaint should be submitted in writing or electronically to the Seller’s addresses provided in these Regulations via the form provided by the Seller on one of the Store’s subpages (COMPLAINT).
5. It is recommended that the complaint include, among others: a concise description of the defect, circumstances (including the date) of its occurrence, details of the Customer submitting the complaint, and the Customer’s request in connection with the defect of the goods.
6. The Seller will respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer’s request was justified.
7. Goods returned under the complaint procedure should be sent to the address provided in the return form.
8. The consumer bears the direct costs of returning the Product.
9. The basis for a return or complaint is the proof of purchase.
§ 12 Out-of-court methods of dealing with complaints and pursuing claims.
1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and redress as well as the rules of access to these procedures are available at the offices and on the websites of poviat (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court methods of dealing with complaints and pursuing claims:
a. The consumer is entitled to apply to a permanent amicable consumer court, with a request to settle a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to request the inspector of the Trade Inspection to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection
§ 13 Personal data in the Online Store.
1. The administrator of Customers’ personal data collected via the Online Store is the Seller.
2. Customers’ personal data collected by the administrator via the Online Store are collected in order to implement the Sales Agreement, and if the Customer agrees – also for marketing purposes.
3. The recipients of the personal data of the Online Store Customers may be:
a. In the case of a Customer who uses the Online Store with the method of delivery by post or courier, the Administrator provides the Customer’s collected personal data to the selected carrier or intermediary performing the shipment at the request of the Administrator.
b. In the case of a Customer who uses electronic payments or a payment card in the Online Store, the Administrator provides the Customer’s collected personal data to the selected entity servicing the above payments in the Online Store.
4. The customer has the right to access their data and correct them.
5. Providing personal data is voluntary, however, failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.
6. Personal data of website users are protected, in accordance with the Act of 29.08.1997 on the protection of personal data, in the best possible way, preventing access to them by third parties. The user has the right to inspect their personal data, modify and delete them.
7. The Seller uses cookies, i.e. small text information stored on the Customer’s end device (e.g. computer, tablet, smartphone). Cookies can be read by the Seller’s ICT system.
8. The Seller stores cookies on the Customer’s end device, and then gains access to the information contained therein for statistical purposes, for marketing purposes (remarketing) and to ensure the proper operation of the online store.
9. The Seller hereby informs the Customer that it is possible to configure the web browser in such a way that it prevents the storage of cookies on the Customer’s end device. In such a situation, the use of the online store by the Customer may be difficult.
10. The Seller hereby indicates that cookies may be deleted by the Customer after they have been saved by the Seller, through the appropriate functions of the web browser, programs used for this purpose or the use of appropriate tools available as part of the operating system used by the Customer.
§ 14 Final Provisions.
1. Agreements concluded through the Online Store www.wolflove.eu are concluded in English.
2. In matters not covered by these regulations, generally applicable laws and other relevant provisions of generally applicable law shall apply.
3. The current Regulations of the online store are published on the website www.wolflove.pl and, at each request of the Customer, may be delivered to him electronically to the e-mail address indicated in the registration form.
4. The Seller reserves the right to change the Regulations. For contracts concluded before the change, the version